Privacy Policy

1. Introduction

Kadam Tours & Travels Hubli ("we," "our," or "us") operates the website kadamtoursandtravelshubli.com and provides travel-related services including tour packages, cab and bus rental, hotel bookings, and travel assistance.

This Privacy Policy applies to all visitors, users, and customers who access our website or engage with our services. It outlines our practices regarding the collection, use, and disclosure of personal information.

2. Information We Collect

We may collect the following types of information when you interact with our website or use our services:

2.1 Personal Information You Provide

• Full name — to identify you and personalize your booking
• Phone number — to contact you about your enquiry or booking
• Email address — to send confirmations, updates, and itineraries
• Travel details — destination, travel dates, number of passengers
• Government ID details — required for certain bookings (hotels, flights)
• Payment information — processed securely via third-party gateways

2.2 Information Collected Automatically

• Device information — browser type, operating system, device type
• IP address — for security and analytics purposes
• Browsing behavior — pages visited, time spent, referring URLs
• Location data — approximate location based on IP address

3. How We Use Your Information

We use the information we collect for the following purposes:

• To process and confirm your tour, cab, bus, or hotel bookings
• To communicate with you about your enquiries, bookings, and trip details
• To provide customer support and respond to your questions
• To send booking confirmations, invoices, and travel itineraries
• To personalize your experience and offer relevant packages
• To send promotional offers, newsletters, and travel updates (with your consent)
• To improve our website, services, and customer experience
• To comply with legal obligations and prevent fraud
• To analyze website traffic and usage patterns

4. Information Sharing & Disclosure

We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following limited circumstances:

4.1 With Service Providers

• Hotels, airlines, bus operators, and cab drivers — to fulfill your booking
• Payment gateways — to process your transactions securely
• Email/SMS service providers — to send confirmations and updates
• Analytics providers — to understand website usage (e.g., Google Analytics)

4.2 Legal Requirements

We may disclose your information if required by law, court order, or government authority, or to protect our legal rights, safety, or property.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of our business, your information may be transferred as part of the business assets.

5. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience on our website. Cookies are small data files stored on your device that help us:

• Remember your preferences and settings
• Analyze website traffic and user behavior
• Improve website functionality and performance
• Deliver personalized content and relevant advertisements

You can control or disable cookies through your browser settings. However, disabling cookies may affect certain features of our website.

6. Data Security

We take the security of your personal information seriously. We implement industry-standard security measures to protect your data, including:

• SSL/TLS encryption for all data transmission
• Secure servers with restricted access
• Regular security audits and vulnerability checks
• Employee training on data protection best practices
• Password protection for internal systems

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

• Booking records — retained for up to 3 years for tax and legal compliance
• Contact enquiries — retained for up to 1 year
• Marketing data — retained until you unsubscribe or request deletion
• Analytics data — retained as per third-party provider's policies

8. Your Rights

You have certain rights regarding your personal information. You may:

• Access — request a copy of the personal information we hold about you
• Correct — request correction of inaccurate or incomplete data
• Delete — request deletion of your personal information (subject to legal requirements)
• Opt-out — unsubscribe from marketing communications at any time
• Withdraw consent — withdraw consent for data processing where consent is the legal basis
• Lodge a complaint — with your local data protection authority

To exercise any of these rights, please contact us using the details below. We will respond to your request within 30 days.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will take steps to delete such information.

For family tour bookings, all booking information must be provided by an adult (parent or guardian).

10. Third-Party Links

Our website may contain links to third-party websites (such as payment gateways, social media platforms, and booking partners). We are not responsible for the privacy practices or content of these third-party sites.

We encourage you to review the privacy policies of any third-party sites you visit through our website before providing any personal information.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will:

• Update the "Last Updated" date at the top of this page
• Post a notice on our website homepage
• Notify you via email (for material changes affecting your rights)

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: